These programs are available to authorized staff to
help support account creation with Open Registry, RATS, and the
older tools such as the PeopleDB.
makeclass-support@nsmx, whitepages-admin@nsmx, people-db@nsmx.rutgers.edu, and people-db-disc@nsmx.
IDM Links/Tools: use Kerberos
access.
| Open Registry
(OR) |
Use for NetID changes, Activation Keys, Role and herd updates and additions, and Emergency NetID processing |
| NetID Management Admin | Use to look up LDAP
status and to view Secret Questions status |
| NetID management | For users |
| Forgotten Password page |
Direct link to page where users enter Activation Keys
for password resets (to help walk-ins) |
| Service
Activation page |
Direct link to page where
users activate services, create accounts, etc. |
| PeopleDB
Privileged View (PDB) |
Tool replaced by Open
Registry. Use to compare with OR records, in case there
are OR problems. |
To report problems with the above pages, use:
- HDRTI/IDM
- Ticketing system to report issues with OR, CAS, Kerberos or Safeword passwords, or LDAP.
- idm_support@email.rutgers.edu
- Email address to report problems with account creation through the netid.rutgers.edu and netidmgmt.rutgers.edu sites; to be used sparingly -- cut tickets in hdrti/idm above for normal problem reporting.
Other Links/Tools
| RUST |
RATS User Support Tool (RUST) to check email account status and delivery |
| Herd Tool | Add an existing person to
a new herd or otherwise manage herds. |
| CAT | Rutgers Connect Admin Tool for delegated admins. |
- rats_support@email.rutgers.edu
- Email address to report problems with the services.oit.rutgers.edu site or the RUST tool above.
- account-support@nbcs.rutgers.edu
- Email address to send account creation and PDB problems. Both CSS and ESS will get copies of the mail.
makeclass-support@nsmx, whitepages-admin@nsmx, people-db@nsmx.rutgers.edu, and people-db-disc@nsmx.
Note: this is a RATS web page. If any links or addresses need updating, please use the rats_support address above.